It says my package was delivered, but it’s not here. Help!Updated 5 days ago

Aw, darn you, postal carriers! We have found that it is quite common for them to preemptively mark a package as delivered. It is also common for packages to end up with your neighbors. They really want to foster neighborhood community, 😏 and while we love community, unfortunately, it’s a pain in the butt for everyone involved. 🙄 Please check in with your neighbors, and wait a couple more delivery days. We know waiting sucks, but we promise Rasa is worth it! And 99% of the time, it really does get delivered! (Trust us, we get to answer this question many times a day. 😛) However, if your Rasa still does not appear, let us know and we are happy to do some investigating and make sure you're taken care of.

If it truly is a lost or stolen package you'll have to file a claim with the delivery service that was handling your package. You can find that information, along with the tracking number in the email that says your Rasa is on its way. Once it's marked delivered, our claims department doesn't have a way to replace missing or stolen packages.