Help! I’m getting charged too often. 🌿Updated 2 hours ago

If you just received a notification for a new auto-shipment while you’re still savoring your last bag, take a deep breath—and then check for duplicate subscriptions.

In our experience at Customer Care, about 99% of the time this happens, it’s because a second subscription was accidentally created instead of editing the original one. We totally get it; life happens fast, and sometimes you just want that adaptogenic goodness ASAP!

How to Flow Better with Your Subscription:

Instead of juggling multiple accounts (which is a bit like trying to meditate in a construction zone), we recommend managing everything from a single portal.

• Go to your portal to manage your sub.

• Swap blends if you’re craving a different ritual.

• Remove blends you’re not quite ready for yet.

• Click "Skip" if your cup is currently running over.

• Adjust your frequency or push your next order date out as far as you need.

Pro-Tip: Check Your Inbox

If you use multiple email addresses, check which one received the Rasa notification. That’s the "home" for that specific subscription.

We love supporting your journey, but we have to "Jerry Maguire" this situation: Help us help you! Knowing which email you used is the key to unlocking your portal.

Struggling to log in?Try clearing your cache and using your alternative email. Our system will text you a 4-digit code, so there’s no need to remember another password.

Still feeling stuck? We’re here for you. Reach out to us at [email protected] and we’ll help you untangle your subscriptions so you can get back to your flow.