Shipping & Returns
Answers to questions when shipping goes awry.
Shipping Time ⌚
We ship through third-party fulfillment centers in Texas and Georgia, Monday through Friday. Orders placed Friday afternoon or over the weekend usually ship out Monday morning, though sometimes they work overtime throughout the weekend. Once it's on
Update Shipping Address 🏘️
Moving? Your subscription needs to know. It only takes a minute to update your shipping address — here are two ways to do it:. Option 1: Log in to your Subscription Portal, click Manage Subscription, then click Edit next to your shipping address. Opt
Cancel my order 🛑
Once an order is placed, it enters our fulfillment system within 10 minutes — and at that point, we can't make changes to it. The team starts pulling items immediately, and the order moves into shipping before we can intercept it. This applies even w
What is your return policy? 🚪
No miracle claims, no hidden subscriptions, no marketing manipulation. Transparent ingredients, 60 days to decide if Rasa is right for you, and easy cancellation if you choose to subscribe. Because your friend might love what wasn’t for you. Didn’t l
Delivered—but not here 🤷🏻
Postal carriers sometimes mark a package as delivered before it actually arrives — it happens more than you'd think. Worth checking with a neighbor too; packages have a way of landing on the wrong porch. Give it a couple more days. We know waiting is