Answers to questions when shipping goes awry.
Our Sample Packs are covered under our stress-free-30-day-money-back guarantee (we’re Rasa after all, we wouldn’t want to ADD stress). We hope you love your Rasa! But if are dissatisfied with your first sample pack purchase...first, have you tried at
Our shipping is through a third-party fulfillment center based out of Colorado & Georgia, where they ship Monday-Friday each week. So if you order Friday evening, then your order will be shipped on Monday. Shipping takes 3-7 business days, depending
Aw, darn you, postal carriers! We have found that it is quite common for them to preemptively mark a package as delivered. It is also common for packages to end up with your neighbors. They really want to foster neighborhood community, 😏 and while w
Not at the moment, unfortunately. We recommend shopping at Amazon for our products if you are an international customer. We cannot guarantee safe delivery on their behalf, but their success rate with international deliveries is very high. If you're s
Congrats on the new digs! We're stoked for you. Also, you gotta tell your subscription. 👀. We love games but not the guess-where-you-live-now game. That one suuuuuucks. We've actually worked really hard to make sure this is as easy peasy as puddin'
I'm so sorry but nope. Our fulfillment center pulls your orders through and the all the magic happens. They get busy pulling supplies for that order and off it goes into shipping abyss. Even if ApplePay pulls your address through and pays for it all
