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Shipping & Returns

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Articles

What is your return policy?

Our Sample Packs are covered under our stress-free-30-day-money-back guarantee (we’re Rasa after all, we wouldn’t want to ADD stress). We hope you love your Rasa! But if are dissatisfied with your first sample pack purchase...first, have you tried at

How long does shipping take?

Our shipping is through a third-party fulfillment center based out of Salt Lake City, where they ship Monday-Friday each week. So if you order Friday evening, then your order will be shipped on Monday. Shipping takes 3-7 business days, depending on w

It says my package was delivered, but it’s not here. Help!

Aw, darn you, postal carriers! We have found that it is quite common for them to preemptively mark a package as delivered. It is also common for packages to end up your neighbors. They really want to foster neighborhood community, 😏 and while we lov

Do you ship internationally?

Not at the moment, unfortunately. We recommend shopping at Amazon for our products if you are an international customer. We cannot guarantee safe delivery on their behalf, but their success rate with international deliveries is very high. If you're s

Do you cover customs charges?

Rasa is not responsible for paying fees or rates charged by customs. Sorry! We’re a startup, we, unfortunately, can’t afford it! It’s your responsibility to pay customs fees. If you refuse to accept your package at customs due to high customs fees, w