Order Questions
Stuck on your order? Hopefully this can help! If not please reach out to us at [email protected] It's really important to us!
How do I change my order?
Email [email protected] immediately if you notice any issues. You can also update the shipping address using the My Order Status link in the Order Confirmation email. If this is an auto-ship order, you'll want to login to your Rasa subscription porta
I can’t figure out where to enter my discount code, help! 💵
You’d think websites would make it super easy, right?? Argh. Thanks for bearing with us—we have little control over this kind of stuff!. On desktop:. From your cart, hit “Check Out.” Once you’re on the checkout page, look to the right—you’ll see the
Where's the 2 pound bag? 👝
At Rasa, we’re all about honoring the ritual of your daily brew, and sometimes that means making sure you’re well-stocked so your flow remains uninterrupted. The Short Story:. Most of our brew blends—the ones that require that beautiful, slow extract
How do I ensure I don’t receive orders that I don’t want?
Short answer: Manage your subscription before it processes. 🤓. Long answer: To avoid receiving unwanted orders, always keep an eye on the email notifications we send out, which alert you 3 days before your subscription is processed. These notificati
Where's your phone number?
It's true, we don't have an easily accessible phone number because phone calls cost 240% more per call than 100 emails to you. For that reason, we prefer to email, not because we're avoiding you, but because it saves us money that we can then spend o
Using my FSA or HSA
We are thrilled to be able to offer a FSA/HSA option on all one-time purchase orders of our blends! In order to do this, make sure that you don't have any subscriptions in your cart, as the FSA/HSA payment option is only applicable for one-time purch